Liduvina E

Damaged pan

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Gotham Steel - Damaged pan
Gotham Steel - Damaged pan - Image 2
Gotham Steel - Damaged pan - Image 3
Attached you will find photographs that show the days; you suffered for my gotham pans. It should be noted that I do not have a purchase receipt for these pans because I acquired them at costco about; or and a half. I would really appreciate your comments in order to know if they are replaceable using the guarantee they offer when they are sold, or if I just need to buy some new pans. Best regards
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Pros:
  • Bon produit
  • Good even heating non stick dishwasher safe
  • Colour is nice

Preferred solution: Let the company propose a solution

Leslie W Vbq

Safety

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Gotham Steel - Safety
Gotham Steel - Safety - Image 2
Gotham Steel - Safety - Image 3
The electric smoke-less grill and griddle caught on fire and burnt my counter tops. Iv tried calling your customer service and the lady was very rude and said "well, what do you want me to do about it"
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Preferred solution: Let the company propose a solution

User's recommendation: Do not buy, they will not replace your counter tops when their item catches on fire

Daniel B Vip

It's a fraud food, does not slides off!

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Sadly the pan was good just for a little bit, not even a month of using the pan, and the food gets super stick in the pan, it is so frustrating that while I'm cooking depending on the food, actually different kinds of food, it doesn't matter if I use oil or not the food sticks in the pan always Very bad product, not even close to the videos where it looks very easy to use Not recommend at all
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Loss:
$100
Pros:
  • Good size
Cons:
  • Food always stuck

Preferred solution: Let the company propose a solution

User's recommendation: For sure there are better pans than this one, don't waist your money

Gene L Gzx

Problem with pots. Very disappointed sorry

Called quite a few times all representatives were polite but I continue to get no satisfaction. Was given the phone number from corporate office and am awaiting a return call. This is no way to treat a consumer.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Lindenhurst, New York

Want to cancel an order

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I tried to cancel this order as soon as it was placed. I couldn't get in contact with anyone. I reached out to my bank to let them know. I order the 2 pans that come together. I was charged for a whole order. I never received anything put was charged. I want a refund. I didn't order all these products. I dont even want the 2 pans because of the lack of response. My bank had to reach out to you. Do to Covid and all that is going on in the world. I dont need this extra aggrevation as I did have covid. This is very frustrating. I dont want to write a bad review. I just want this credited back to my card. Thank you for your help with this matter
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User's recommendation: No contact horrible service got charged for nothing received

Patricia V Sqa

False claims

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all food sticks even when you follow cooking instructions that came with frying pan and it scratches. Very upset that company would lie and take consumers over.
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Loss:
$40
Pros:
  • No pros
  • Can be easy to clean
Cons:
  • Scratches and food sticks
  • Food sticks

Preferred solution: Full refund

User's recommendation: DON'T BUY

Anonymous

Not as advertised

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This product is complete garbage, looses non capability very quickly, after just several uses. You can use metal in pans if you want them ruined immediately. GARBAGE!! SORRY I PURCHASED. My stupidity.
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Eliezer R

Throwing them out

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Worst non-stick ever. Pans look OK but EVERYTHING sticks to them. Absolute junk! Don't waste your money!!!
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Loss:
$60
Pros:
  • Looks ok
Cons:
  • Poorest non-stick performance ever

Preferred solution: Let the company propose a solution

User's recommendation: Don't waste your money... pure junk!

Albert c Bwa

Ssticking

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Frying pan sticks when used on electric stove top in the center of the frying pan. I tried cooking spray,Oil nothing worked.
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Loss:
$50

Preferred solution: Let the company propose a solution

User's recommendation: gas top stove works find

Linda N Ofd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor quality product

Original review Jan 26, 2021
Within a couple weeks of purchase and after perhaps 10 uses, a hairline crack in the finish appeared across almost the whole inside bottom of a ten-inch fry pan. I do not use hard metal cooking utensils, not that it should matter since the company claims their product is scratch-proof. It is telling that Gotham Steel prominently posts an arbitration agreement on their website homepage. Thats unusual and indicates to me that they know their product does not meet its advertising claims.
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Loss:
$39
Pros:
  • No pros

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy this product.

Anonymous
map-marker Fairview Heights, Illinois

Im pissed about about it

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im very upset with yall i bought one bbq grill and one to cook eggs and the big nfork i call it and the guy told me i could get a second one for 59.00 and i didnt get the grill and fork
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Barbie D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible product

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Received a five piece set of cookware as a gift. Based on reputation, I ordered a much larger set that I have not received as yet. In washing the saucepan with dishwashing liquid and sponge, the grey paint came off near the bottom steel plate. I called Gotham Steel and the number given is the distribution center. They cannot help. When you call Corporate, there is a message machine and no one to talk to. I need to make a decision now, so based on poor product and no one available, I am returning the product and all other products once delivered. I will purchase another brand. Stay away from Gotham Steel.
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Pros:
  • No pros
Cons:
  • Bad cookware

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from Gotham Steel.

Anonymous
map-marker Charlotte, North Carolina

Poor Shipping and Cusromer service

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Called to get an update on my order from two weeks ago. I have been charged for item. It has never shipped. They have no clue and blame it on fed ex. In reality any company can create a shipping label and provide you with tracking number but tracking history wont show until fed ex picks up item. They are trying to fool me into thinking the item has shipped. They had the nerve to tell me I cant cancel because item was shipped! I say if you buy from this company you have made a huge mistake!
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User's recommendation: Don’t buy from website!

Lynn D Hlc

Suggestion

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I love the pans, but there should be some smaller pots also for things like canned soup, gravy etc. These pans are great, especially when you don't have slot of cupboard space.
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Pros:
  • Well-made

Preferred solution: Make smaller versions also

Terry G Sqm

Terrible products

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dissatisfied had these pots and skillets for 8 months everything starting to stick and non stick finish (using that term lightly) coming off. even in the pots. Do not buy these products
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Loss:
$100
Pros:
  • Construction good
Cons:
  • Food sticks finins coming off
  • Food sticks
  • Handels to petite

Preferred solution: Full refund

User's recommendation: do not buy

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