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Summary of Gotham Steel Customer Service Calls

65 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
02:43 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Gotham Steel to Ask about:

Return/ Replace:

  • “Return”
  • “Return was processed incorrectly”
  • “If return was processed”

Request for Information:

  • “Question about warranty”
  • “Need a question answered”

Payments and Charges:

  • “Being charged twice on my credit card”

Account:

  • “What's my balance”

Shipping and Delivery:

  • “Did not receive free cookbook with purchase”

Product/ Service:

  • “Quality of the pots”

Activation/ Cancellation:

  • “To cancel an order that I made on the 22nd”

Other:

  • “Unsatisfactory qualty”
  • “My oven crisper is flaking and my frying pans are sticking to whatever I cook now”
  • “My air fryer is messed up”

Gotham Steel Rating Stats

1.4 out of 5 stars
based on 15 reviews
See all 31 reviews

Rating stats

  1. 11 reviews
  2. 2 reviews
  3. 2 reviews
  4. 0 reviews
  5. 0 reviews

About Gotham Steel

Top 5 Gotham Steel Services

Shipping Service

Top 5 Gotham Steel Products

Frying Pan

Top 5 Likes about Gotham Steel

Rip off

Top 5 Dislikes about Gotham Steel

Status of order page incorrect, No way to resolve issues, No person in charge or none answering only recorded messages, No email address to resolve order issues, It goes not do as advertised

Summary

Gotham Steel specializes in manufacturing non-stick cookware. The company is headquartered in Wallingford, Connecticut, United States. Gotham Steel offers titanium ceramic fry pans. They are safe for use with metal utensils. The Gotham Steel pans are also dishwasher and oven (up to 500°C) safe. No oil or butter needed. Available payment options are Visa, MasterCard, American Express, and PayPal. The company accepts returns within 90 calendar days of receipt for a full refund. Shipping charges are covered by consumers. Gotham Steel ships their merchandize across the United States and Canada via UPS carrier. Customer service is provided by phone and by e-mail during normal business hours.

Gotham Steel reviews and complaints

Gotham Steel is ranked 24 out of 55 in Kitchen and Cooking category

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Gotham Steel Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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