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Contact Gotham Steel Customer Service

How to Reach a Person at Gotham Steel

Verified Contact Information

Toll-Free Number:

  • 1-888-326-0978
Call Now
Send Message

Customer Service:

  • 1-866-649-0159

Legal:

  • 1-800-423-4248

Sales/ Reservations:

  • 1-800-514-7375
    To place an order
  • 1-212-689-9094

Customer Service:

returns@gothamsteel.zendesk.com
Return Issues
warranty@gothamsteel.zendesk.com
Warranty

Gotham Steel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Gotham Steel Phone Number
1 (888) 326-0978
Average Hold Time
00:00:35
Average Calls duration
3 minutes
Most Popular Gotham Steel Email Address
warranty@gothamsteel.zendesk.com
Gotham Steel Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Gotham Steel Customer Service?

The Gotham Steel customer service phone number is (888) 326-0978. This toll-free number is available for clients who need assistance with their orders, inquiries, or any other support-related issues. The customer service team aims to provide prompt and efficient service to all clients, ensuring that any questions or concerns are addressed in a timely manner. The Gotham Steel contact service operates in the Eastern Time Zone, so clients should adjust their calling times accordingly.

For warranty-related inquiries or issues, Gotham Steel customer service provides a dedicated email address: warranty@gothamsteel.zendesk.com. This email address is monitored by the customer service team and is designed to provide a direct line of communication for warranty claims and information. Additionally, for return-related inquiries, clients can reach Gotham Steel through returns@gothamsteel.zendesk.com. This ensures that all return-related issues are handled efficiently and effectively. It's important to note that response times for email inquiries may vary, so for urgent matters, using the Gotham Steel contact number or visiting the website's contact section might be more expedient.

To contact Gotham Steel via the website, clients can navigate to www.gothamsteel.com. Once on the site, they can find the contact section, which is typically located in the footer or the main menu. This section will provide various contact options, including a contact form, live chat (if available), and links to social media pages for further assistance. Filling out the contact form or sending a message through live chat allows clients to describe their issue or inquiry in detail, which can then be addressed by the Gotham Steel customer service team.

PissedConsumer Club

Contact Information

Gotham Steel Website:

Gotham Steel Help Center:

Corporate Office Address:

E. Mishan and Sons, Inc
400 RETURNS RD
Wallingford, Connecticut 06494
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00AM - 8:00PM (EST)

More contact details

How Customers Rate Gotham Steel Support?

5.0 / 5
Good

Based on 1.3K calls to Gotham Steel customer support through PissedConsumer.com and 3 survey responses.

Total Calls
1.3K
Avg Call Duration
02:48
Issues Resolved
13%

Why Customers Call Gotham Steel?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 32%
  • Product/ Service 20%
  • Request for Information 16%
  • Shipping and Delivery 11%
  • Return/ Replace 9%
  • Payments and Charges 5%
  • Activation/ Cancellation 3%
  • Staff 1%
  • Cards <1%
  • Account <1%
  • Refund <1%
  • Questions About an Order <1%
  • Streaming Services <1%

Customer Inquiries & Issues

32%
  • "Ruined pans"
  • "Scratches in my frying pan that are brand new"
  • "To arrange purchace"

Product/ Service

20%
  • "Product under 10 year warranty"
  • "Want to purchase hammered copper steel utility safe offer. Lost address etc"
  • "to have my warranty for my new pots of 15 i received on the 31th of July"

Request for Information

16%
  • "Question about my pots"
  • "I need to know when my order will arrive"
  • "To check my order"

Shipping and Delivery

11%
  • "Tracking package"
  • "Trying to track package"
  • "I received 289.00 of pans I did not order. I refused delivery and they were returned by UPS 3 weeks ago. No one will call me, most of the time there phone doesn't ring. Worst company I have ever dealt with."

Return/ Replace

9%
  • "Return defective product"
  • "I returned the cookware and never received my refund"
  • "Incorrect payment method"

Payments and Charges

5%
  • "Pay bill"
  • "Sent in pictures and receipts for poor quality. Haven't heard a word back"
  • "Partial payment"

Activation/ Cancellation

3%
  • "To cancel order"
  • "Want to cancel an order"
  • "Double order like to cancel the one cost $19 please"

Staff

1%
  • "To speak to customer service"

Cards

<1%
  • "Change cred card"
  • "Walmart gift cards and warranty"
  • "Walmart gift card"

Account

<1%
  • "Balance"
  • "Sign up for warrenty"
  • "Account"

Refund

<1%
  • "My pants are no good they stick I would like to have my refund back. I bought the three also they are peeling. I want my refund back they're terrible."
  • "Everything is sticking to my pans i wont my money back"
  • "I need my pans or my money back"

Questions About an Order

<1%
  • "My order"

Streaming Services

<1%
  • "Tv offer"

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