Not resolved
Customer service
Diversity of Products or Services

bought a Gotham steel frying pan for wife last xmas and after only 2 weeks we noticed pitting and scratches and milky white spots on the surface and this after only using plastic utensils, there is no contact page online and for such a pricey item, there should be a better contact service or representative to contact! according to advertisements this product should be able to withstand the harshness of metal utensils but even though we only used plastic it still scratched. Not sure why there is some pitting (small spots that look like rust spots) but if ad says will not scratch under most circumstances then that promise should be honored and the necessary steps should be taken to ensure that this product is every bit as good as it's makers claim it to be!

Reason of review: Not as described.

Monetary Loss: $30.

Preferred solution: Let the company propose a solution.

I liked: Promise, Promise of a good product.

I didn't like: End result.

Company wrote 0 private or public responses to the review from Oct 26.
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