Anonymous
map-marker Henderson, Nevada

Don’t let the look fool you

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The beauty of the set blinds you into thinking it actually works. The set lasted less than 30 days with major discoloring.

Super disappointed!

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Heather B Vyv

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Verified Reviewer

The Company doesn’t honor their product!!!!

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Gotham Steel - The Company doesn’t honor their product!!!!
Gotham Steel - The Company doesn’t honor their product!!!! - Image 2
Gotham Steel - The Company doesn’t honor their product!!!! - Image 3

I purchased my pan last summer/fall because it had said they stand behind their product. No-hassle exchange.

Well, that was a lie.

Because I was unable to find my receipt and unsure what card I paid with, they absolutely refused to replace it. I will make sure I let everyone know that they don't stand behind what they say.

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Loss:
$45
Cons:
  • Dont stand behind their product

Preferred solution: Replacement

User's recommendation: Don’t waste your time and money.

Daniel R Faj

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Verified Reviewer

Made a claim sent pictures and payed fee and never received my replacement pots

Gotham Steel - Made a claim sent pictures and payed fee and never received my replacement...
Gotham Steel - Made a claim sent pictures and payed fee and never received my... - Image 2

The bottoms of pots are scarred and stained. I was under the impression that they wouldn't do that. I need a replacement or money back as guaranteed.

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Pros:
  • Cook well
Cons:
  • Scratch and crack

Preferred solution: Replacement of damage pots

Anonymous
map-marker Boise, Idaho

Pans are bad

Gotham Steel - Pans are bad

Every time we went to use the pan everything sticks in them it doesnt matter which pan I use. Im very disappointed in how the commercial said that nothing will stick an egg stick bacon stick sausage sticks rice sticks.

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User's recommendation: I cooked rice in one of my pans and it left a mark around the bottom of it. I cannot get the ring out and the pans are supposed to be stick free and they are not all food sticks in one of my pants and I spent over $200.

Melanie V Mqu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

It says you don't have to use oil or butter & it's nonstick

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Gotham Steel - It says you don't have to use oil or butter & it's nonstick
Gotham Steel - It says you don't have to use oil or butter & it's nonstick - Image 2

2nd time I used them without putting a little oil in it my eggs stuck & I had it on low heat. I won't purchase them again

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Loss:
$99
Cons:
  • Stuff sticks in them

Preferred solution: I'm not sure I threw the package material away so I can't take it back to the store. I guess I'm just out the $99.00 I spent

User's recommendation: Not to buy

CH Lna

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Verified Reviewer

Covers do not fit correctly. If I don't use non stick spray food sticks.

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When use any of the fry pans food sticks with out using cooking spray. Most of the covers do not fit correctly, one cover was bent.

Now I hear Gotham has come out with a white set.

Are you kidding me ? Use them repeatedly and that white finish will look like crap.

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Cons:
  • Junk

Preferred solution: Nothing

User's recommendation: Spend the money and get a better brand.

Priscilla W Qvi

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Verified Reviewer

Not as advertised

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First off, when I bought these pans, I paid extra to get handles on them that would not heat up so I could hold onto them. I also paid extra for some other features that were guaranteed with the pan.

I ordered the complete set they offered with the gift pack. It took them a month to ship my pans and when I received them, they did not have the special handles. So, every time I cook, I have to grab a potholder to handle the pan. The nonstick coating on the frying pans also sticks.

I don't know why they advertised it as nonstick. Moreover, my pans have already scratched, so their advertisement claiming that these pans do not scratch and can withstand metal is an absolute lie. Don't waste your money on them. I received these pans while in and out of the hospital and this is the first chance I've had to write a review.

It's not worth your money.

Oh, and another thing, they never sent me a receipt for my order. Therefore, I can't complain about it or return it because I don't have proof of purchase, since they never got around to sending me a receipt after I purchased these pans.

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Loss:
$100
Pros:
  • Bake wear is great their non stick
Cons:
  • Pans are already scratched and everything sticks to them

Preferred solution: Price reduction

User's recommendation: DONT WASTE YOUR MONEY

Featured
Herman B Eig

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Verified Reviewer

I spent all of that money on junk

Gotham Steel - I spent all of that money on junk

I was so happy to get my blue Gotham steel pans because I knew they were non-stick after a week of cooking and my skillet I could not get it clean after 2 weeks I had to keep soaking them and scrubbing them I couldn't believe my eyes I was making all these payments $54 a month five payments and the pans are nothing but junk nothing but junk they just stick stick stick nothing comes out everything stick so I recommend people to complain to get them off the market cuz they're lying about them!

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Loss:
$240
Pros:
  • Look good
Cons:
  • Non-scratch claim is fraud
  • No hot handles
  • After that they are almost useless

Preferred solution: Full refund

User's recommendation: DO NOT BUY THESE PANS

Mitchell C Csy

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Verified Buyer
|

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Verified Reviewer

Fry pan does not work. Food Sticks to pan and cannot clean

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Gotham Steel - Fry pan does not work. Food Sticks to pan and cannot clean
Gotham Steel - Fry pan does not work. Food Sticks to pan and cannot clean - Image 2

This pan is horrible. Everything sticks to it and it cannot even be cleaned properly.

It is pure junk. I tried to file a warranty claim and company does not answer. I want it exchanged.

It was a gift from my daughter and she either needs a refund or the pan exchanged. I do not recommend anything from this company.

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Loss:
$19
Cons:
  • Food sticks cannot clean food ruined pan will burn your hand

Preferred solution: Full refund

User's recommendation: Do not buy Gothic Steel. Pure Junk.

stephanie m Nhv

FOOD STICKS - Not AT ALL as advertised

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Food constantly sticks and the coating is already coming off. I have had the pans for less than a year - very, very disappointed.

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Brecklynn Fyc

Junk do not buy

Gotham Steel - Junk do not buy
Gotham Steel - Junk do not buy - Image 2

Got whole set. Worked one time then everything stuck to them. No matter if you use butter oil or grease

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Loss:
$100
Cons:
  • Junk

Preferred solution: Full refund

User's recommendation: Do not buy

Romeo G Ysn

These are the worst pans I have ever had. They all have had food stick to them. The ads say that nothing sticks to them is a complete lie.

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Every pan has had food stick to it. The only reason I don't throw them away is because I would have to buy new ones somewhere.

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Loss:
$100
Cons:
  • Not as advertised

Preferred solution: A better product. I threw out my old pans thinking that I wouldn’t need them anymore. Now I’m stuck having to use them and the cleaning is as easy as advertised.

User's recommendation: Don’t waste your money on this product

Alivea Rcz

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Verified Reviewer

Thee worst cookware set ever

Gotham Steel - Thee worst cookware set ever

Says, you can cook with any utensils, which means metal, plastic, and wood. There are scratches and pitting all over the pans.

That's supposedly the copper lining of the cookware sets. It doesn't scratch, flake, pit, or ruin the cookware. These are flat-out lies. The set is not even 1 ½ years old.

The best recommendation is not to buy any of Gotham's falsified cookware.

Save money and headaches by buying stainless steel, cast iron, enamel cast iron, ceramic, or a set of glass cookware. This is the biggest rip-off ever.

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Loss:
$260
Cons:
  • Pitting scratch peeling of cookware

Preferred solution: Money back

User's recommendation: Never buy any gotham cookware it's all garbage save your money

Jovon Nui
map-marker Albuquerque, New Mexico

Because I purchased the pots and pans

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They lie about these pots and pants they are junk they lasted about 4 months everything starts sticking and they start coming apart I've filed a complaint I've called they don't want Guarantee them. Why would you need proof of purchase if they're guaranteed for 10 years you shouldn't need anything but the junk pots and pans.

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User's recommendation: Do not buy.

Thomas B Upi

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Verified Reviewer

(Lids) The pans are great, the lids are not !!

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The lids get too hot to handle. Such lovely pots and pans should have lids that you can remove comfortably.

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Preferred solution: Lids that are not too hot to remove from the Pan.

Wynesta M

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Verified Reviewer

Yes doesn't met the quality that it says that it does. Burns on medium heat and leave stains inside the pot as well on the outside. When this supposed to be the new improve set. I will not recommend

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Cooking and this large pot that you'll talk about just burn and stuck everything that I had in it. Even after scrubbing I couldn't get that burnt out finally it's out but it's still sticking.

So it's garbage.

So if a ten year warranty I don't see it last another 6 month. Because you can't get the stains out of them

View full review
Loss:
$120

Preferred solution: Price reduction

User's recommendation: I will not. Let them see the advertisement for themselves

About

Summary

Gotham Steel specializes in manufacturing non-stick cookware. The company is headquartered in Wallingford, Connecticut, United States. Gotham Steel offers titanium ceramic fry pans. They are safe for use with metal utensils. The Gotham Steel pans are also dishwasher and oven (up to 500°C) safe. No oil or butter needed. Available payment options are Visa, MasterCard, American Express, and PayPal. The company accepts returns within 90 calendar days of receipt for a full refund. Shipping charges are covered by consumers. Gotham Steel ships their merchandize across the United States and Canada via UPS carrier. Customer service is provided by phone and by e-mail during normal business hours.

Gotham Steel reviews and complaints

Gotham Steel is ranked 134 out of 564 in Kitchen and Cooking category

Area Served

Canada, USA

Payment Methods

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